We hope moving your personal property goes great. But in case it doesn't, we suggest the following to help establish liability for loss or damage.

Establishing Liability For Loss or Damage
If any of your goods are lost or damaged while in transit or storage, it is imperative that you correctly document that such loss or damage occurred while the shipment was in the mover's care. This is accomplished with the "Household Goods Descriptive Inventory" (prepared by the driver at origin). The inventory establishes what is being moved and each item's condition when the mover takes possession. By signing the Inventory at origin you are acknowledging what was moved and it's condition when the mover took possession. Upon delivery, you will be required to sign the inventory again. Any loss or damage which occurred while your shipment was in the mover's care must be noted on the inventory at this time. If you fail to do so, your claim may be denied! Look your goods over thoroughly after they've been unloaded. If any are missing or damaged, note it on the mover's copy of the Household Goods Descriptive Inventory.

To File A Claim For Loss or Damage
To file a claim call the booking agent, destination agent or the van line and request a claim form be sent to you. You will be dealing directly with the van line and local repair/appraisal firms when settling your claim. However, if you are experiencing a problem with the settlement process, your booking agent may be able to help. Remember that you must substantiate that the loss took place while the shipment was in the mover's care (the Household Goods Descriptive Inventory is the key document here). In addition, you will be required to substantiate the value of lost or missing items with old receipts or appraisals. As of this writing, you have nine (9) months to file an interstate claim with the van line carrier. However, do not delay, file your claim as soon as is possible.

The "Packing, Unpacking & Statement of Additional Services" Document (The "Pack Slip")
The Pack Slip details the quantity of cartons the mover provided and/or packed, applicable "Long Carries", "Stair Carries", "Elevator Carries", Additional Labor hours and other information affecting the cost of your move. Definitions of these services should be shown on the reverse side of this document. Remember that you are approving charges by signing this document. It is imperative that the quantities listed accurately reflect the work that is performed during your move.