A long distance move is a move that takes you from your home/origin to any destination in the United States.

This information is intended to introduce you to the different parties who will be involved in your interstate move. It is also intended to outline the responsibilities of each party and to begin to inform you of your rights and responsibilities when you move.

Please take the time to read this document thoroughly, as it contains information that will help you solve any problems that may arise quickly; and hopefully, to your satisfaction.

In addition; please keep in mind that communications between you, the van line carrier, the booking, and the origin and destination agents (see below) are vital to the success of your move. So if you have any questions, don't be shy...ask!

Below we have outlined the various parties who are assigned to your move and the responsibility of each...

The "Booking Agent"

You or your company has placed your move directly with the booking agent. The booking agent is responsible for setting up and managing your move. The quality of the booking agent's service - how well the agent sets up and manages the move - will be the single largest factor in determining whether or not you will have a high quality relocation.

The "Origin Agent"

The Origin Agent (who, for private "C.O.D." moves is often also the booking agent) is responsible for providing you with the following services at origin:

• Estimates the size and the cost of your move.
• Provides a crew to pack boxes (if you or your company has ordered this service).
• Provides a crew to be hired by the driver to remove your belongings from your home and load the moving van.
• Provides storage at origin, if this service has been requested and approved by you or your company.
• Advises the Booking Agent and/or your van line's customer service team of any problems which may arise at origin.

The Van Operator (The Van Line Driver)

Your van operator is responsible for providing you with the following services:

• The van operator prepares the "Household Goods Descriptive Inventory" (see the below for important information regarding the Inventory).
• Hires and supervises an adequate number of helpers to load your shipment at origin and unload at destination. Inside pickup (removing the goods from inside the origin residence) is included.
• Transports your shipment from point of origin to it's final point of destination (unless your shipment is placed into storage at an origin or destination agent's warehouse).
• The driver will place everything you have moved inside your new home in a location which you specify.
• The van operator should reassemble any articles which he or she dismantled at origin. Please note that this does not include unusual articles such as swing sets, waterbeds, sheds, etc... which may require a 3rd party service reassemble.

The "Destination Agent"

The Destination Agent is responsible for providing the following services at destination:

• Provides a crew to be hired by the driver to unload the truck and place your belongings inside your new home.
• Provides a crew to unpack cartons (if you or your company has authorized unpacking service). Note that movers do not put the contents of unpacked cartons away into cabinets, drawers, or closets. The result of unpacking service is, therefore, quite often disorganized and cluttered. You may want to consider performing the unpacking of boxes yourself.
• Provides storage at destination if this service has been requested and approved by you or your company.
• Advises the van line and/or your booking agent of any problems that may arise at destination.